Customer Service 101 It’s Time Your People Looked at Customer Service from the Customer’s Point of View. The only opinion of service that really counts is the customer’s. That’s the beginning point for Customer Service 101. At the end, each employee in your company has his or her own plan to help the company move from good customer service to excellent customer service, the kind that pays off in higher margins and more loyal customers.     In Session 1 - Thinking Like A Customer - your people learn why excellent customer service is important not only to the company, but to each individual employee — and they learn to think from the customer’s point of view. In Session 2 - Toward A Really Satisfied Customer - they learn the difference between the four kinds of customer service and how excellent customer service really makes the difference. And in Session 3 - Taking Customer Service Personally - they identify their relationships to the external and internal customers and prepare a plan for making their job a part of your company’s effort toward excellent customer service.     Customer Service 101 gives you all of the tools you need for to do the job, including: A detailed Leader’s Guide, walking the leader through the three hour-long meetings. A Participant’s Workbook to help employees apply what they learn to their jobs. Videos to help them learn what the customers are really thinking.     Customer Service 101 will help everyone in your company see the customer in a new light — as a key to their own personal growth, security and success — and they will see excellent customer service as a compelling sales tool for your company. Customer Service 101 basic package $199.00 plus shipping and handling Additional Workbooks $2.00 Click here to order   Customer Service 101: Designed for: Classroom training for everyone in the company. Materials: Leader’s Guide, Participant’s Workbook, three videos. Time Required: Three one-hour sessions. Cost: $199 for basic package (videos, Leader’s Guide, one Participant’s Workbook). Additional Participant’s Workbooks $2.00 each. Additional Leader’s Guides $7.00 each. Plus shipping and handling.   Corporate Strategies has the world’s simplest guarantee for its training products. If, on review, the program does not appear to meet your requirements, send it back.

New from Corporate Strategies     Online Inside Sales Training   Inside Sales for the New Century, an online, selp-paced course for new and experienced inside salespeople is now open for enrollment at the Center for Distribution Education. For details on the course, Click Here     Corporate Strategies Launches Training Management Practice   Contending that dollars spent on training should be returned multiplied to the bottom line, Corporate Strategies, Inc. has launched a consulting practice that will manage training for distributors. Dubbed "ROI Training," the methodology used by CSI builds and manages a curriculum-based training plan for clients and provides evaluations in terms of behaviors, direct results and bottom line results. To learn more about ROI Training, Click Here