Creating a Customer Service Culture Creating a Customer Service Culture is a step-by-step course on how to make excellent customer service into a sustainable competitive advantage, protecting your existing customer base and helping create new customers. The course covers how to determine the kinds and levels of service you need to stand out from the competition, how to create a culture that makes that kind of service the most natural response, and how to make sure you get pay-back from your customers in terms of sales and customer loyalty. Session topics include:     What is excellent customer service and how can it help the distributor? The five realities of customer service and how they can make you money Using qualitative and quantitative research to determine the service you need and the level that you are providing The role of each employee in making customer service a competitive advantage How you put it all together to get the results that you want

New from Corporate Strategies     Online Inside Sales Training   Inside Sales for the New Century, an online, selp-paced course for new and experienced inside salespeople is now open for enrollment at the Center for Distribution Education. For details on the course, Click Here     Corporate Strategies Launches Training Management Practice   Contending that dollars spent on training should be returned multiplied to the bottom line, Corporate Strategies, Inc. has launched a consulting practice that will manage training for distributors. Dubbed "ROI Training," the methodology used by CSI builds and manages a curriculum-based training plan for clients and provides evaluations in terms of behaviors, direct results and bottom line results. To learn more about ROI Training, Click Here